January 15, 2008
It takes too many TransLink staff to change a lightbulb
A follow up on yesterday's post about the damn lightbulb. Read that one first if you haven't already, or you'll spoil the fun!
I received this reply this morning...
Good morning, I have alerted Skytrain regarding the lighting situation. With respect to the #395 on Friday, I do apologize that bus was having problems with the destination sign and was late coming out of the shop. Have a great day.Customer Relations
Coast Mountain Bus Company
604 953 3040
About
I am a communication designer in Vancouver, BC. Most of my writing and community activism are in the interconnected issues of public transit, local eating and food security, politics, health, environment, and sustainability in general. At heart, I'm a geek and a total treehugger. Nature, tea, good food and great company make me happy.
Currently reading:
"Trauma Farm: A Rebel History of Rural Life"
Brian Brett
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Comments (3)
See what making things public does! :P
Erika,
This is traditional Translink stuff. I mean, I would prefer that instead of apologizing they tried to comply with schedules more. However, I am also extremely sympathetic to transit workers, trust me. They have a really hard time!
Yeah same here. They haven’t always been very sympathetic to me when I’m on the phone with them but I don’t give them a hard time. I must be tough dealing with some potentially very angry and impatient customers!
The problem here is apparently a lack of communication between Customer Relations and Customer Service, the former of which apparently never sent the message to the latter. Geez… maybe they should just have one big unit :)